Shipping & Delivery

All Icons of Saints orders are carefully prepared and shipped from our workshop in Leiria, Portugal.

We ship worldwide and provide tracking for every order.

Order Processing

Our icons are prepared individually in our workshop.

Most orders are ready for dispatch within 2–5 business days after payment is received.

If you need an icon urgently, please contact us before placing your order. Whenever possible, we will prepare and ship it sooner.

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Please note that the delivery times shown below are estimated transit times after dispatch and do not include order preparation time.

Shipping Rates & Delivery Times

Portugal

CTT Tracked Shipping
Estimated delivery: 1–2 business days
Shipping cost: FREE

All parcels include tracking.

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Europe

Economy Tracked Shipping
Estimated delivery: 5–8 business days
Shipping cost: FREE

FedEx Express
Estimated delivery: 3–5 business days
Shipping cost: €19

This shipping zone includes European destinations available at checkout.

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United States

Economy Tracked Shipping — DDP
Estimated delivery: 10–15 business days
Shipping cost: €19

FedEx Express — DDP
Estimated delivery: 3–5 business days
Shipping cost: €39

No Import Duties for Our US Customers

Orders shipped to the United States are sent DDP (Delivered Duty Paid).

This means that we take care of the applicable import duties and customs charges for your shipment.

You will not be asked to pay additional import duties upon delivery.

The shipping price shown at checkout is the shipping price you pay.

This makes ordering from our workshop in Portugal simple and predictable for our customers in the United States.

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Worldwide

Economy Tracked Shipping
Estimated delivery: 10–20 business days
Shipping cost: FREE

Worldwide shipping is available to most countries and territories supported at checkout.

Delivery times depend on the destination country, customs processing and the local postal service.

Express Shipping

FedEx Express is available for selected destinations.

Current express rates are:

Europe: €19 — approximately 3–5 business days
United States: €39 — approximately 3–5 business days

If FedEx Express is available for your destination, you will see the option and exact price during checkout.

Tracking

Every order is shipped with tracking.

After dispatch, you will receive a tracking number by email so that you can follow your parcel during its journey from Portugal to your address.

You can also use the Track Your Order page on our website.

Please allow some time after receiving the shipping confirmation for the carrier's tracking system to display the first update.

Customs, Import Duties & Taxes

European Union

Orders delivered within the European Union normally do not require customs clearance or additional import duties.

United States

US orders are shipped DDP (Delivered Duty Paid).

We cover the applicable import duties and customs charges, so customers in the United States should not be required to pay import duties upon delivery.

Other Countries Outside the European Union

For destinations outside the European Union, other than US orders shipped under our DDP service, local customs authorities may charge import duties, VAT, taxes or handling fees.

These charges, if applicable, are determined by the destination country and are the responsibility of the recipient.

We recommend checking your country's import rules if you are unsure whether local charges may apply.

Delivery Estimates

The delivery times shown on our website are estimates provided for normal shipping conditions.

Although most orders arrive within the estimated period, occasional delays may occur because of:

customs inspections or clearance procedures,
local postal service delays,
public holidays,
weather conditions,
carrier disruptions,
incorrect or incomplete delivery addresses,
or other circumstances outside our control.

FedEx Express is normally the fastest option when an order is needed by a particular date.

Please contact us before ordering if your icon is required for a wedding, baptism, name day, birthday, Christmas, Easter or another specific occasion. We will help you choose the most suitable shipping method.

Delivery Address

Please check your shipping address carefully before completing your order.

The customer is responsible for providing a complete and accurate delivery address, including apartment number, postal code and any other information required by the local carrier.

If you notice an error after placing your order, please contact us as soon as possible.

If the parcel has already been shipped, we may not be able to change the delivery address.

Missed Delivery

Depending on the destination and carrier, a parcel that cannot be delivered directly to your address may be:

held at a local post office or collection point,
scheduled for another delivery attempt,
or held by the carrier while they try to contact you.

Please follow the tracking information and collect the parcel within the period specified by the carrier.

Damaged Parcels

We package every icon carefully to protect it during international transportation.

If your order arrives damaged, please contact us within 7 days of delivery and send us:

your order number,
photos of the damaged item,
photos of the packaging,
and, if visible, photos of the shipping label.

We will review the situation and arrange an appropriate solution.

Please keep the original packaging until the issue has been resolved, as the shipping carrier may require photographs or inspection of the parcel.

Delayed or Lost Parcels

International delivery occasionally takes longer than expected.

If your tracking has not been updated for an extended period or your parcel has not arrived within the expected timeframe, please contact us and we will help investigate the shipment.

If an order is confirmed as lost in transit, we will arrange a replacement or refund according to the circumstances of the shipment.

If the goods have not been delivered within 90 days after dispatch, we will offer either:

a full refund, or
a replacement shipment,

according to your preference.

Shipping Multiple Icons

When you order several icons together, we normally ship them in one securely packed parcel whenever possible.

You only pay the shipping rate shown at checkout — there is no additional shipping charge for each individual icon unless specifically indicated during checkout.

Contact Us

If you have any questions about shipping, delivery times or an urgent order, please contact us before placing your order.

Email: info@iconsofsaints.com

Our Phone number: +351913388907, WhatsApp

We are always happy to help you choose the most suitable delivery option.

Thank you for choosing Icons of Saints.

Every icon is carefully prepared and packed in our family workshop in Portugal before beginning its journey to you.

May God bless you and your loved ones.